Customer Service Policy

This Customer Service Policy is formulated to standardize all service behaviors and support processes of the official website, aiming to provide professional, standardized, efficient, and fair shopping services for all global visitors and purchasing customers. All service work strictly complies with international e-commerce industry norms, global consumer protection regulations, and fair transaction principles. We take user satisfaction as the core evaluation standard of all service work, and are committed to eliminating information asymmetry, service differences, and regional discrimination in the global shopping process, so that every user can obtain a stable, transparent, and reassuring shopping experience.

We provide comprehensive and systematic pre-sales consulting services covering all product-related professional information and shopping guideline content. Users can consult our official customer service team about product functional parameters, wearable design features, recording performance, AI transcription capabilities, applicable usage scenarios, product matching methods, and equipment operation tutorials at any time. Our customer service team will provide accurate, detailed, and easy-to-understand professional answers to help users fully understand product advantages and usage methods before purchasing, so as to avoid purchase errors caused by insufficient product understanding or information deviation.

In terms of order logistics service, we implement a unified global standardized processing mechanism for all orders. After the customer completes the payment successfully, we will complete order sorting, product quality re-inspection, professional packaging, and logistics delivery within 1 to 3 business days. All global orders adopt a unified delivery cycle, with an estimated delivery time of 6 to 12 business days for all regions worldwide. We do not provide expedited distribution services, and all users enjoy the same logistics service standards. Meanwhile, all orders support free worldwide shipping with no minimum order limit, and all website transactions are settled in US dollars to ensure consistent pricing and service standards for global users.

We have established a complete and standardized after-sales service system to fully protect the legitimate rights and interests of global consumers. We provide a 60-day unified return service window for all products sold on the website. Within the valid return period, users who encounter product quality problems, transportation damage, delivery errors, or other non-human-induced abnormal situations can initiate formal after-sales applications. Our after-sales team will review user applications and supporting evidence in the fastest time, and provide targeted solutions such as product replacement, partial refund, or full refund according to the actual situation of the order and product problems.

For all verified valid refund applications, we will complete the internal review, financial verification, and refund processing procedures within 5 to 10 business days. All refund funds will be returned to the user’s original payment account in full according to the US dollar settlement amount at the time of purchase. The specific arrival time of the refund shall be subject to the processing cycle and system rules of the user’s payment institution. We treat every after-sales application equally and fairly, regardless of the user’s regional location, order amount, and purchase frequency, and never discriminate against any global customer.

We continuously optimize and upgrade our customer service system according to market changes, user feedback, and updated international industry standards. We actively collect user suggestions on products, shopping processes, logistics services, and after-sales experience, and take effective improvement measures in a timely manner. Our long-term service goal is to build a professional, standardized, humanized, and trustworthy global customer service system, so that every user can enjoy convenient, secure, and worry-free shopping and product usage services.